Safety
Trust built into every visit
Your parent is meeting someone you have never met. We take that seriously.
Identity verification
Government ID and address proof are reviewed before a companion can accept bookings.
Background verification
Companions carry a verification status that is visible on every profile.
Minimal information
We only collect the assistance details needed for the visit — no unnecessary medical history.
Protected records
Documents and visit reports are only visible to the family and authorised staff.
SOS during a visit
An SOS button is available during an active booking and records an emergency event for our support team.
Controlled communication
Customers and companions communicate through CareSaathi24, not through shared personal numbers.
CareSaathi24 does not contact ambulance or government emergency services on your behalf unless such an integration is explicitly available. In a medical emergency, always call local emergency services directly.